Knowledge quality
A knowledge assistant cannot repair an unmanaged source collection by itself
Search and generation quality depend on readable files, current versions, meaningful metadata and people who own the content.
- Reviewed
Quality dimensions
Prepare the source before evaluating the answer
- Extraction
- Scans, tables, images and unusual layouts may require OCR or document-specific processing.
- Version
- Current and superseded files need explicit status and replacement relationships.
- Metadata
- Owner, date, type, audience and sensitivity improve selection and lifecycle control.
- Authority
- The system needs rules for which source wins when documents disagree.
Lifecycle
Add, test, replace and remove
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1
Add
Preserve the original, extract text and assign metadata.
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2
Test
Use representative questions to verify document and passage retrieval.
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3
Maintain
Replace outdated sources and verify deletion from retrieval.