Personal and organisational AI

Make your knowledge and way of working usable with AI.

From a professionally configured assistant in an existing platform to a controlled knowledge and agent environment for an organisation. Synbuild selects the lightest architecture that can deliver the required result.

The lightest useful architecture Observable
Context

Approved knowledge

Documents, instructions and reusable methods.

Access

The right information

Select context and respect rights.

Workflow

Useful assistance

Support creation, retrieval and structured actions.

Control

Human responsibility

Review decisions and consequential actions.

  • Reuse your methods, instructions and approved knowledge
  • Choose existing AI platforms where they are sufficient
  • Add retrieval, rights and integrations only when required
  • Keep human review where decisions or actions need it

The practical result

Less searching, explaining and starting again

Instructions become reusable
Tone, method, checks and output formats no longer need to be reconstructed for every task.
Selected knowledge becomes accessible
Relevant sources can be organised, retrieved and cited without treating every generated answer as truth.
Recurring work becomes consistent
Analyses, drafts and preparations follow defined workflows with visible limits and human control.

A PKA is not a new model

It is a configured AI work environment that combines an LLM with selected context, memory, workflows and control.

Do you recognise this?

Knowledge exists, but it is difficult to apply consistently

  1. 01

    Every new chat needs the same explanation.

  2. 02

    Methods, documents and earlier analyses are spread across different places.

  3. 03

    Employees spend too long finding internal information.

  4. 04

    Answers vary because people use different sources or versions.

  5. 05

    Important knowledge disappears when someone leaves.

  6. 06

    A general chatbot does not know which sources are authoritative.

  7. 07

    Sensitive information should not be shared without clear boundaries.

Level 1

PKA Personal — configuration and method

A professional configuration on top of ChatGPT, Claude or another suitable existing product. Synbuild provides the analysis, instructions, workflows, templates and handover—not a newly built AI system.

01

What you can do after delivery

Use up to three recurring knowledge tasks with stable instructions without explaining your preferences and method again each time.

02

Typical delivery

One instruction profile, task-focused roles or prompts, up to three workflows, output templates, safe-use guidance and a short user guide.

03

Boundaries

No large document database, automated integrations, organisation-wide rights, custom interface or automatic external actions.

Level 2

PKA Professional — configuration plus managed knowledge structure

For professionals who want to reuse their own methods, formats and selected results. The environment may still use existing AI platforms, files or a repository.

01

What you can do after delivery

Start new work from a reusable, exportable collection of instructions, methods, templates and approved outputs.

02

Typical delivery

A structured knowledge repository, status distinction, three to five applications, tests, correction round, training and handover.

03

Boundaries

Large-scale search, advanced rights and automatic synchronisation remain limited; generated output is not approved knowledge by default.

Level 3

PKA Knowledge — controlled retrieval when built-in files are insufficient

An explicit retrieval layer is introduced only when platform file features cannot provide enough control, scale, source management or measurable quality.

01

What you can do after delivery

Ask questions about selected documents and receive traceable answers with used sources, relevant passages and visible uncertainty.

02

Typical delivery

Document ingestion, metadata, hybrid retrieval where appropriate, citations, interface, test set, evaluation, logging and an update and deletion process.

03

Boundaries

RAG does not prevent hallucinations, poor documents produce poor answers and ongoing knowledge maintenance remains necessary.

Level 4

PKA Business — an integrated and managed application layer

For multiple users, departments or processes requiring identity, rights, integrations, logging, approval, monitoring and operational management.

01

What you can do after delivery

Use selected business knowledge and bounded agents within predefined user rights, controls and approval paths.

02

Typical delivery

Knowledge domains, role-based access, identity, integrations, specialist agents, audit trail, monitoring, backups and management agreements.

03

Boundaries

Not every task is suitable for autonomous execution; production use requires agreed monitoring, incident and continuity procedures.

Indicative levels and prices

Choose by required outcome and control—not by the number of prompts

All prices are indicative. We confirm the appropriate level and scope after intake.

Capability Personal €195–€495 Professional €750–€1,750 Knowledge €2,500–€7,500 Business From €7,500
Fixed applications Up to 3 3–5 Configurable Configurable
Knowledge structure Limited Managed files or repository Controlled document collection Multiple domains
Retrieval and citations Not standard Limited Yes Yes
Users and rights One user Limited Basic where scoped Role-based
Integrations and actions No Limited Optional or bounded Integrated with approvals
Managed operation Optional light support Optional Optional Recommended

Price depends on applications, source quality, document volume, security, integrations and management requirements. Business integrations, private infrastructure and complex governance require a scoped proposal.

What sits outside the LLM

The model is one layer in a controlled working environment

The distinguishing PKA work is selecting context, structuring workflows and governing how knowledge and actions are used.

  1. Layer 1

    User and interface

  2. Layer 2

    Instructions, roles and workflows

  3. Layer 3

    Retrieval and knowledge selection

  4. Layer 4

    Rights, logging and approval

  5. Layer 5

    LLM and connected tools

PKA = LLM + context selection + memory + workflows + control

Want to understand the layer beyond the model?

Read how sources, context, memory, rights, evaluations and integrations make a PKA controllable.

Delivery

What Synbuild configures, structures and validates

01

Configuration

Applications, instruction profile, agent or workflow configuration and output templates.

02

Knowledge

Selected sources, structure, status classification and an update and removal process.

03

Quality and use

Working environment, test questions, result evaluation, user guidance and documented limitations.

Knowledge governance

Generated output is not automatically reliable knowledge

  1. 01

    Knowledge can be marked draft, reviewed, approved or deprecated.

  2. 02

    Authoritative and secondary sources remain distinguishable.

  3. 03

    Generated material becomes reusable only after review and explicit approval.

  4. 04

    Owners, review dates and replacement relationships can be recorded.

  5. 05

    Deleted or unauthorised sources must no longer influence answers.

Related decisions

Test risk and dependency before scaling

01

AI Sandbox

Recommended when documents are sensitive, retrieval quality is uncertain, models must be compared or agents can take consequential actions.

View AI Sandbox
Frequently asked questions

Personal Knowledge Assistant questions

What is a Personal Knowledge Assistant?

A configured AI work environment that uses your instructions, working methods and selected knowledge to prepare or support recurring knowledge work.

Is a PKA simply an LLM or chatbot?

No. The LLM generates responses, while the PKA layer determines which instructions, knowledge, workflow, rights, checks and tools apply. Read what sits outside the LLM.

What does context mean in a PKA?

Context includes instructions, selected knowledge, the user and task, process steps, relevant history, available systems, current operational data and governance rules. Read the context explanation.

Why not give the LLM all available context?

More context can reduce relevance, introduce contradictory versions, increase cost and expose information a user should not see. A PKA selects what is relevant and permitted. See the full explanation.

Will OpenAI and Anthropic provide this functionality themselves?

They already provide more projects, memory, files, retrieval and context tooling. That makes simple PKA capabilities easier to configure. Synbuild adds value where method design, source governance, evaluation, portability, rights, integrations and operational control are still needed. Features and plan limits can change. View the reviewed sources.

Do I need RAG?

Not automatically. Fixed instructions or built-in file features may be sufficient. Controlled retrieval becomes relevant when document volume, source management, citations, rights or measurable quality require it.

Can a PKA work with my own documents?

Yes. A small selected set may fit an existing platform or managed repository. Larger or more controlled collections may require ingestion, metadata, retrieval, citations and an explicit update and deletion process.

Are my documents used to train a model?

That depends on the selected provider, product, account type and settings. We answer this only for the proposed technical solution and record the applicable processing and retention terms before sensitive use.

Can a PKA be hosted locally or in Europe?

Potentially. Existing SaaS, hybrid, European cloud, private cloud and local deployment can all be considered. The choice depends on sensitivity, functionality, continuity, budget and the ability to manage the environment.

What is the difference between a prompt package and a knowledge assistant?

A prompt package mainly defines instructions and formats. A knowledge assistant also manages selected sources, retrieval, status, citations, access and maintenance. We do not add the latter when a few well-configured workflows are sufficient.

Can a PKA take actions in other systems?

PKA Business can support bounded actions through integrations. Permissions, validation, logging, approval and failure handling are required, and not every task is suitable for autonomous execution.

What happens to outdated documents?

Sources need owners, versions and status. Replaced or deprecated documents are excluded from normal retrieval, while removal tests verify that deleted knowledge no longer affects answers.

Which costs continue after implementation?

Possible recurring costs include AI and storage usage, external licences, hosting, monitoring, backups, source maintenance, evaluations, support and changes. They are scoped for the selected architecture rather than hidden in one generic subscription.

How long does PKA delivery take?

It depends on applications, source readiness, document volume, integrations, security and acceptance testing. We confirm a schedule after intake instead of promising one duration for all four levels.

Can the PKA use confidential information?

Only after the selected provider, storage, access, retention and processing arrangements have been assessed for the actual information and use case. Do not send confidential documents through the intake form.

Can I upgrade later?

Yes. The levels form a practical path, but an upgrade is based on new needs such as more sources, users, control, integrations or management—not on a forced technical sequence.

How reliable are the answers?

Reliability depends on the task, model, instructions, source quality and retrieval. We use test questions, citations and human review where appropriate, but do not promise that every answer is correct.

Who owns the prompts, documents and configuration?

Ownership, licences, export and provider-specific limitations are made explicit in the proposal. We prefer exportable customer-controlled instructions and knowledge where the selected platform allows it.

Which PKA level fits the work you want to improve?

Describe the application, users, documents and sensitivity. We will determine whether an existing AI platform, managed knowledge structure, retrieval layer or integrated application is proportionate.