Personal Knowledge Assistant
Make approved onboarding knowledge easier to find
The assistant answers bounded questions from current procedures and role material, cites the source and escalates unsupported questions.
- Intended result
- New employees can find role-relevant information and escalate questions that are not supported by approved sources.
- Human approval
- Required
- Integration
- Not necessarily
01
Situation
The assistant answers bounded questions from current procedures and role material, cites the source and escalates unsupported questions.
02
Current problem
Maintains procedures, validity dates and replacements.
03
Desired change
Retrieves role-appropriate passages and explains them with citations.
04
Human control
Handles exceptions, judgement, feedback and role-specific coaching.
05
Boundaries
- Test common onboarding questions and expected sources.
- Restrict confidential policies by role.
- Show when no approved answer is available.
- Measure search time, useful-source rate and escalation rate.
- Does not replace human onboarding
- Rights must follow roles
- Policy owners maintain sources