Personal Knowledge Assistant
Navigate current procedures without hiding policy ownership
The assistant retrieves approved policy passages, explains the applicable steps and escalates conflicts or exceptions.
- Intended result
- Employees receive a practical sourced explanation of current procedures or an escalation when policy is unclear.
- Human approval
- Required
- Integration
- Not necessarily
01
Situation
The assistant retrieves approved policy passages, explains the applicable steps and escalates conflicts or exceptions.
02
Current problem
03
Desired change
Employees receive a practical sourced explanation of current procedures or an escalation when policy is unclear.
04
Technology and data
- Approved
- Only approved policy is used as the normal answer source.
- Superseded
- Older versions remain auditable but do not compete with current policy.
- Unclear
- Contradictions or missing rules are escalated to the policy owner.
05
Boundaries
- Employees see the governing source and version.
- Role restrictions apply before retrieval.
- Exceptions and ambiguous situations go to a responsible person.
- Representative questions test retrieval and supported interpretation.
- Not legal advice
- Policy owners remain responsible
- Conflicts require escalation